World Wide/PHLY Staffing Services Liability Program Claims Procedures

There is good reason to report all losses timely

The faster Philadelphia Insurance Companies receives your new notice of loss, the quicker we can assist in managing the necessary claim recovery services, to expedite the claim settlement process. Prompt notification on your part, which triggers a prompt response from us, works to reduce the expenses associated with auto, property, and third party liability claims.

A delay of just a few days, for instance, can increase costs by as much as 50 percent over a loss reported shortly after it occurs. A prompt report of loss can result in a reduction of downtime for damaged automobiles, office equipment, or other essential property. Also, injured and non-injured claimants may receive the timely instruction and attention they require, to reduce the emotional and/or financial impact of an unfortunate accident.

When your loss is reported, we immediately assign a file number for your future referencing needs. Then you will be contacted within 24 hours by your claims professional.

When reporting a PHLY claim send all relevant claim documents to PHLY via:

(There are 4 reporting methods listed below).

  1. Email: claimsreport@phly.com
  2. Online: Report a Claim
  3. Phone: 800-765-9749
  4. Fax: 800-685-9238

Along with the relevant claim documents, please include the following information:

  • Refer to Program of Insurance – World Wide/PHLY Staffing Services Insurance
  • Policy Number
  • Name of Insured
  • Name of Insured’s contact person along with telephone & fax numbers
  • Date of Loss
  • Type of Loss
  • Brief Description of the Loss
  • Location of Loss
  • Claimant

What Happens After You Report a Claim?

Written Acknowledgment Letter: Within 24 to 48 hours upon PHLY’s receipt of the claim, PHLY will send the Insured a written letter of acknowledgement with the claims number assigned to the claim and the name and contact information of the Claims Professional assigned to adjust the claim.

Telephone Call from the Claims Professional: The Claims Professional assigned to the claim will contact the Insured within 1 business day of receipt of the claim to discuss the claim and further handling.

Lawsuits: If a lawsuit has been filed against the Insured, the Claims Professional will confirm coverage and then assign defense counsel for the Insured. Defense counsel assignment will be made from a panel list of qualified attorneys in the jurisdiction who have the relevant experience to defend claims against the staffing industry.

General Questions: We urge you, our client, to contact your assigned claims professional at any time during the claim process if you have any questions or concerns.