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Staffing Liability Program Claims Procedures

zurich logo Staffing Liability Program Claims Procedures

Insured’s Duties in Event of a Loss, Claim, or Suit:

When you or a member of your staff are made aware of a potential claim, receive
notice of a claim, or are served with suit papers, notice should be forwarded immediately
to Zurich in North America.

When reporting a claim send all relevant claim documents to Zurich via:

(There are 5 reporting methods listed below).

1. Email: usz_carecenter@zurichna.com

2. Web Reporting:

  • Log on to www.zurichna.com
  • Click on the “Claims” link and on the right side of screen click “ZNA Online Claims”
  • From left side of screen, click on the type of claim that you want to report
  • Follow the prompts and hit “Submit”

3. Phone: 800-987-3373

4. Fax: 877-962-2567

5. Mail: Zurich in North America
PO Box 49547
Colorado Springs, CO 80949

Along with the relevant claim documents, please include the following information:
  • Refer to program of insurance – World Wide Staffing Services Insurance
  • Policy number
  • Name of Insured
  • Name of Insured’s contact person along with telephone & fax numbers
  • Date of loss
  • Type of loss
  • Brief description of the loss
  • Location of loss
  • Claimant
What Happens After You Report a Claim?

Written Acknowledgment Letter: Within 24 to 48 hours upon Zurich’s receipt of the claim, Zurich will send the Insured a written letter of acknowledgement with the claims number assigned to the claim and the name and contact information of the Claims Professional assigned to adjust the claim.

Telephone Call from the Claims Professional: The Claims Professional assigned to the claim will contact the Insured within 1 business day of receipt of the claim to discuss the claim and further handling.

Lawsuits: If a lawsuit has been filed against the Insured, the Claims Professional will confirm coverage and then assign defense counsel for the Insured. Defense counsel assignment will be made from a panel list of qualified attorneys in the jurisdiction who have the relevant experience to defend claims against the staffing industry.

General Questions: Our clients are urged to contact us at any time during the claim process with questions or concerns.

Margarita Hambrock, CPCU, ARe
Compliance Manager & Actuary
World Wide Specialty Programs Inc.
68 South Service Road, Suite 235
Melville, NY 11747
Phone (631) 390-0900 ext 135
Phone (800) 245-9653
Fax (631) 390-0922
mhambrock@wwspi.com
www.wwspi.com